Integrating Facebook Messenger with Salesforce enables businesses to connect better with their customers.Leveraging both the platforms, you can achieve some major customer service goals like.

  • Sending personalized messages to woo your customers
  • Interact with your consumers via multiple channels
  • Improve business efficiency by creating custom workflows

So, if these benefits have got you excited to connect your Facebook Messenger with Salesforce, here is our quick solution to do so.

Without much ado, let’s straight jump in to learn how to integrate Facebook Messenger with Salesforce in just a few simple steps.

Step By Step Guide Facebook Messenger and Salesforce Integration

Follow through these simple steps to connect your Facebook Messenger with Salesforce quickly and easily.

  1. Go to Setup, enter Messaging in the Quick Find box, and select Messaging Settings.

Now enable messaging and in the Channels section, click New Channel.

3.  Click Start.

4. Click Facebook Messenger.

5. Click Authenticate Facebook.

6. Now you have to enter your Facebook username and password.

7. Click on the page to integrate (you can only select one page at a time). To set up more Facebook pages, repeat the flow.

8. Now, click on Next.

9. In the Chat Acknowledgement field, enter a message that’s sent in response to the customer’s initial text message.

10. Click on Next.

Note: For setting the omnichannel to re-route the message to agents, bots, or third parties, you should create a new queue.

11. To re-route the configuration, follow these steps-

  1. Create a queue.
  2. Create a routing configuration.
  3. Adjust the agent messaging workload.
  4. Click on Done.

12. To close the setup flow, click Finish.

Conclusion

There you have it! Your easy, no-code solution to integrate your Facebook Messenger with Salesforce. Also, Stay tuned with us for more such Salesforce development solutions. We will catch you in the next one!

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