Salesforce integration services to connect Salesforce and ConnectWise to empower your teams
40%
Increased Team Efficiency
78%
Eliminated Duplicity
100%
Eliminated Duplicity
Overview
From scattered records to a single automated flow
What You Need To Know
Efficient integration between Salesforce and ConnectWise eliminates data silos, enhances team collaboration, and improves overall operational efficiency, driving business growth and customer satisfaction.
Why It Matters
IP Pathways needed a robust integration solution to synchronize data between Salesforce and ConnectWise, enhancing operational efficiency and improving team collaboration.
What HIC Did
HIC Global Solutions developed and implemented custom API integration functionality to connect Salesforce with ConnectWise.
Challenges Faced
Bottlenecks slowing every hand-off
Project Management Complexity
Managing numerous projects simultaneously was becoming increasingly difficult.
Disconnected Systems
The lack of integration between Salesforce and ConnectWise led to inefficiencies and data silos.
Manual Errors
Manual processes were prone to errors, affecting data accuracy and operational efficiency.
About the Company
IP Pathways provides IT hardware & software, Data Centers, Cloud,
Professional & Managed services to small, medium, and enterprise
businesses throughout the Midwest.
The architect, implements, monitors, supports, and manages private and
Hybrid IT solutions for their data center, your data center, or any data
center. Named by CRN Magazine as one of the 250 most certified, 500 largest, and 150 fastest-growing IT service providers in North America, IP Pathways helps IT move at the speed of business.
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Solutions Offered by HIC
One pipeline, from record discovery to secure delivery
Salesforce and ConnectWise Integration
Developed custom API integrations to ensure seamless data flow between the two platforms.
Workflow Automation
Automated key processes, reducing the need for manual intervention and minimizing errors.
Set An Unified Data View
Centralized customer data, providing a single source of truth for all teams.
Related Customer Success Stories
78%
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