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At HIC Global Solutions, our experts love sharing their deep knowledge of Salesforce and CRM trends. Check out the blog for recent thoughts, advice, and developments. Keep yourself informed and grow your company with our professional advice.
Our Recent Blogs
Salesforce WhatsApp Integration opened a new channel for businesses to provide a more engaging customer experience. The agreement between Salesforce and Facebook has allowed WhatsApp to be used as a customer service channel enabling businesses to create an integrated, connected omnichannel experience for its users. In this blog today, we will share the steps to […]
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Salesforce and NBCUniversal are coming together with a first-of-its-kind brand new docuseries called The Shift. The series is scheduled to premiere on Sept 17 at 2:30 p.m ET on CNBC and will be streaming exclusively on CNBC.com, Peacock, and Salesforce+. The docuseries is co-produced by CNBC Brand Studio, Efran Films, and Salesforce Studios and can […]
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Wouldn’t it be great if you could use a trigger to keep count of all the open and closed tasks on an account in Salesforce? Today, in this blog, we will share a trigger code that will count the open and closed activities on a Salesforce account. The counts on the parent objects triggered by […]
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The first weekend of the Salesforce Winter ’23 Release is almost here! As the new release is about to hit your Production, we are sure you must have tested all the major use cases in your Sandbox. Like every release cycle, the Winter ’23 release cycle is also loaded with features that will enhance your […]
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Integrating Facebook Messenger with Salesforce enables businesses to connect better with their customers.Leveraging both the platforms, you can achieve some major customer service goals like. Sending personalized messages to woo your customers Interact with your consumers via multiple channels Improve business efficiency by creating custom workflows So, if these benefits have got you excited to […]
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Recently, Salesforce announced the results for the second quarter of fiscal 2023. The CRM giant registered smashing revenue growth of $7.7B, with an increase of 22% YoY and 26% in constant currency. The strong results once again proved Salesforce’s dominion in the CRM market. While sharing the news, Salesforce CEO Mark Benioff, also announced the […]
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