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At HIC Global Solutions, our experts love sharing their deep knowledge of Salesforce and CRM trends. Check out the blog for recent thoughts, advice, and developments. Keep yourself informed and grow your company with our professional advice.
Our Recent Blogs
Q4, the fourth quarter of the fiscal year, is a crucial time for companies to bolster their bottom line. During this quarter, sales really pick up as businesses witness a surge in both traffic and leads because of the holiday shopping season. In B2B businesses, however, the holiday season does not add up much, but […]
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Dreamforce 2023 made everyone Einstein with its newly announced innovations. This year, the event centered around AI+CRM +Data + Trust, with the focus remaining on trust in AI applications as Salesforce has been emphasizing the trust gap for a long time. Salesforce introduced trusted AI in all its clouds and gained the trust of enterprises […]
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Salesforce Flow is a powerful automation tool that allows users to build custom business processes and automate complex tasks within the Salesforce platform. With the introduction of HTTP callouts, Flow has become even more versatile, enabling seamless integration with external systems and services. In this article, we will explore the concept of HTTP callouts in […]
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Salesforce’s largest AI conference, Dreamforce ‘23 is currently underway in San Francisco. While delivering the opening keynote, Marc Benioff outlined how to bridge the generative AI trust gap and discussed the AI roadmap in terms of the AI revolution Salesforce has been focussing on for years. Continuing with the AI innovations, Salesforce unveils the Einstein1 […]
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Salesforce Omni-Channel is a feature available across different Salesforce Clouds, including Sales Cloud, Service Cloud, and others. While it is commonly associated with customer service and support, Omni-Channel can also be utilized in the context of sales to enhance the overall sales process and customer engagement. Salesforce’s Omni-Channel feature allows organizations to manage and route […]
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In terms of AI Implementation, businesses are still at the nascent stage and are facing lots of challenges related to trust. A recent Salesforce Report predicts that businesses could observe a trust gap with the customers on AI implementation soon. The intent of implementing AI is to enable high-quality and authorized systems that are reflective […]
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