Want to deliver fast and efficient on-site service to your customers? Salesforce Field Service is the solution. You can consider implementing it in your business. But, before the implementation, you should check out how Field Service helps. So, today, we are going to tell you everything about Salesforce Field Service, formerly known as Field Service Lightning. With Salesforce Field Service, you can increase your online and offline productivity using a flexible field service solution.
Now, on the Salesforce Customer 360 platform, you get the power to equip your business teams with AI-powered scheduling, resource optimization, Knowledge articles, Safety controls, van inventory, and so much more.
Top Features of Salesforce Field Service
With this, you get the ability to utilize Salesforce’s out-of-the-box solutions to deliver efficient services to your customers. Check out the top features of Salesforce Field Service!
Quick Work Orders
Salesforce Field Service allows you to create and manage your work orders for field service operations. Also, you can view Knowledge base articles and track SLA compliance efficiently. Also, work orders can be integrated with Accounts, Contacts, Assets, and other objects. This way, you can pull data across Salesforce.
Leverage Einstein AI To Increase First-time Fix Rate
Now, your mobile employees can use image recognition to identify assets and parts of images. Also, you can automatically add the right setup steps to the technicians to provide a faster, smarter, and efficient service.
Make Informed Decisions
You can use Field Service Einstein Analytics to allow your dispatchers and managers to get real-time visibility into operational performance and KPIs. Also, you can pull your data from multiple systems, address customer grievances, solve problems from a single app!
If you’re looking forward to knowing more about Salesforce Field Service, then you can register for this Salesforce webinar on November 12, 2021.
Wrap Up
So, these were the top ways in which you can boost productivity and accelerate business processes with Salesforce Field Service. If you’re willing to implement Salesforce Field Service in your business, then dedicated Salesforce specialists can help. Get in touch with industry-leading experts at HIC Global Solutions, a registered Salesforce consulting partner.
