As the word is becoming more and more digital, 2020 has seen a massive shift in the digital landscape due to the COVID-19 crisis. With people staying indoors, digital is the only means left. Statistically, 2020 Q1 has seen a 45% growth in digital traffic as compared to the last year, propelled by 51% growth in mobile traffic plus a 50% boost in the desktop traffic. Also, the businesses that work on Direct to Consumer models such as store pickups, and online shopping have seen a 27% growth in their 2020 Q1 digital revenue as compared to 13% revenue of their offline businesses.
Online has become a new battlefield for businesses! Observing the need of the businesses to shift online, on May 21, 2020, Salesforce announced new Quick Start Commerce Solutions.
Quick Start Commerce Solutions enables the B2C and B2B businesses to launch their eCommerce websites quickly and seamlessly. It empowers them to go direct to consumers and grow in times of unanticipated demand surges. These offerings prepare the businesses to offer their services with the enhanced customer experience in the current situation when the world reopens and beyond.
Quick Start Commerce Solutions will help you in setting up your online storefront but a lot more is required to be a success in this accelerating digital-first economy. Perhaps omnichannel services, personalization, and customer satisfaction along with speed, flexibility, and scalability are crucial to growing any business.
There are four solutions to shifting businesses digital seamlessly.
1. Quick Start Commerce for Direct to Consumer (D2C) Commerce
This solution enables the essential and consumer goods businesses to launch their online store in two weeks or less with multiple features such as online payments, shipping services, integrations, and more. Being present on online channels will help in catering to online shoppers easily, and building customer loyalty.
2. Quick Start Commerce for Curbside and Store pickup
This solution replaces the “clicks to curb” with ordering online and pick up the curbside model in three weeks. Leveraging this solution enables grocery, food service, and quick service restaurant businesses to build commerce websites with multiple features such as online payments, shipping services, integrations, inventory management, order management, and more.
3. Quick Start for Commerce for B2B
This solution enables B2B businesses to build online storefronts in just five weeks. With this solution, the businesses enable their shoppers to easily find, order, and reorder products online in a few clicks. Powered with AI, they work on full transparency with a 360-degree view on each customer, and features like self-service, FAQs, live chats, knowledge base, online communities, and more.
4. Quick Start Commerce for Grocery and Quick Service
This solution empowers businesses to build a complete curbside solution online in only 10 weeks. Helping brands to create an online channel for its customers with multiple curbside pickup options, this solution also offers features such as order management, online payments, no contact pickup, notification module, safe online ordering, and more.
Conclusion
Digital is the new commerce ground for the businesses making it crucial to build eCommerce solutions and meeting the changing needs of the consumers. Quick Start Salesforce Commerce cloud Solutions is a one-stop-shop for businesses to build an easy and fast online presence to scale your businesses digitally. Also, driving in the Salesforce capabilities with it, such as the Salesforce ecosystem, embedded AI, customer insights, and more, Quick Start Commerce takes care of the development, management, and integration of the businesses.
