Salesforce Formstack Integration with Powerful Workflow automations Setup
80%
Reduced Payments Complaints
36%
Redundancy and manual error removed
100%
Redundancy and manual error removed
Overview
From scattered records to a single automated flow
What You Need To Know
Efficient operations directly impact NSCS’s ability to attract top students and allocate resources to scholarships and programs. This solution not only enhances NSCS’s mission but also appeals to digitally-savvy students, strengthening its position in the competitive honors society landscape.
Why It Matters
NSCS needed to streamline thousands of student applications and interactions while maintaining personalization and FERPA compliance. The challenge was to balance high-volume data processing with the individualized attention expected of an honors society.
What HIC Did
HIC Global Solutions implemented a comprehensive Salesforce Formstack integration with custom workflow automations, streamlining NSCS’s data capture, organization, and member engagement processes.
Challenges Faced
Bottlenecks slowing every hand-off
Incorrect Data Capture
Manual data entry from various forms led to errors and inefficiencies in member management.
Disjointed Systems
The lack of integration between the website and Salesforce CRM created data silos and hindered effective communication.
Complex Workflow Management
Managing different types of submissions (e.g., volunteer forms, and ATD forms) required a more streamlined approach.
Mobile Accessibility Issues
The existing system lacked proper mobile support, limiting engagement opportunities.
About the Company
The National Society of Collegiate Scholars (NSCS) is a prestigious honors organization that recognizes and elevates high-achieving freshmen and sophomores.
Driven by the pillars of scholarship, leadership, and service, NSCS is proud to provide nearly a million dollars in scholarships, awards, and chapter funds annually, as well as career and graduate school connections.
With more than 320 chapters nationwide, NSCS is a registered nonprofit, a certified member of the Association of College Honor Societies, 100 percent FERPA compliant, and a member of AACRAO.
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Solutions Offered by HIC
One pipeline, from record discovery to secure delivery
Salesforce Formstack Integration
Implemented Formstack for Salesforce, connecting website inquiry forms directly to the Salesforce database.
Custom Process Builder
Developed a Process Builder to create Contact records in Salesforce based on specific form submission conditions.
Object-Specific Data Mapping
Created a system to map form submissions to appropriate Salesforce objects (e.g., Volunteer Hour, ATD) based on form type.
Mobile-Friendly Visualforce Page
Designed a mobile-responsive Visualforce page to support seamless interactions across devices.
Payment Integration
Integrated a payment system within the Visualforce page, automatically creating contact records upon successful transactions.
