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Turn Digital Commerce Into Connections With Commerce Cloud

Build connected shopping experiences that bring storefronts, customer data, orders, and business operations together. From B2B purchasing to digital storefronts, we build flexible commerce journeys that make buying simpler and everyday operations easier to manage.

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Trusted by Businesses Building Better Commerce Experiences

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Turn Browsing, Buying, and Fulfillment Into One Connected Journey

Commerce Cloud helps businesses connect digital storefronts, orders, inventory, payments, and customer experiences across different commerce touchpoints.

01

Connected Shopping

Create smoother buying experiences across digital and physical channels.

02

Simpler Operations

Connect orders, inventory, fulfillment, and commerce processes in one environment.

03

Flexible Growth

Build commerce experiences that can adapt as products, markets, and customer expectations change.

Transform Everyday Commerce Into Faster, Smarter Customer Experiences

Salesforce Commerce Cloud, now known as Agentforce Commerce, brings B2C, B2B, order management, payments, and point of sale into a unified commerce platform.

1,200+

Salesforce Projects Delivered

90+

Commerce Implementations

7

Salesforce Native Apps

100%

Focus on Client Success

>Certified expertise

Bring Everything Together for a More Connected Commerce Experience

Bring products, customers, orders, inventory, and buying journeys into one connected environment. Agentforce Commerce also adds agent-powered capabilities to help customers discover products and support commerce teams.

AI-First Storefronts

Build flexible storefront experiences with tools for launching pages, managing content, and creating personalised shopping journeys. Commerce Cloud helps businesses bring new experiences to market faster while simplifying development and adapting storefronts to changing customer expectations.

Agentic Product Discovery

Help shoppers discover products through intent-aware search, visual discovery, and conversational experiences that understand what they need. Salesforce Commerce Cloud connects discovery with the buying journey, while Agentforce Commerce supports guided conversations and relevant product recommendations.

Smarter B2B Buying

Salesforce B2B Commerce Cloud supports complex purchasing with connected catalogs, pricing, quoting, carts, and buyer workflows. It creates flexible self-service experiences while connecting important business information, helping buyers purchase efficiently and sellers manage processes more effectively.

AI-Powered Buyer Experiences

Give B2B buyers easier ways to discover products, identify specific SKUs, and manage purchases through intelligent Buyer Agent experiences. These capabilities can extend across channels such as WhatsApp and SMS, creating simpler purchasing journeys for business customers.

Intelligent Order Management

Connect inventory, routing, fulfillment, and post-purchase service through an AI-first order management experience. Salesforce Order Management provides better visibility across commerce operations, helping businesses manage orders efficiently while responding to changing inventory conditions and customer requirements.

Agentic Fulfillment

Use intelligent actions to improve order routing, manage fulfillment exceptions, and keep orders moving across different locations. Agentforce Commerce brings more proactive capabilities into fulfillment, helping businesses respond to changing inventory availability and customer expectations.

Smarter Checkout

Salesforce Payments helps businesses create smoother checkout experiences with flexible payment methods, express options, and simpler configuration. Commerce Cloud connects payment capabilities with the wider shopping journey, helping reduce unnecessary complexity while supporting convenient purchasing experiences.

Connected Point of Sale

Bring customer, order, and inventory information closer to physical stores with connected point-of-sale capabilities. SFDC Commerce Cloud helps businesses link digital and in-store experiences, giving teams better visibility while creating a more consistent journey for customers.

From Planning to Growth: Your Salesforce Commerce Cloud Journey

A practical path to understand your needs, configure the platform, connect your systems, and keep improving your commerce operations.

STAGE 01 Discover & Assess STAGE 02 Configure & Customize STAGE 03 Migrate & Integrate STAGE 04 Integrate Your Team STAGE 05 Support & Optimize
Stage 01
Discover
Stage 02
Configure
Stage 03
Migrate
Stage 04
Integrate
Stage 05
Support
01 Stage 01

Start With Your Commerce Model

We understand your products, customers, channels, buying processes, operational challenges, and growth plans before moving into implementation.

02 Stage 02

Shape the Right Experience

We configure the commerce environment around your storefronts, catalogs, pricing, customer journeys, order processes, and business requirements.

03 Stage 03

Bring Your Commerce Data Across

We help move products, customers, orders, catalogs, and other required information into Salesforce while keeping the data organised and ready for everyday commerce operations.

04 Stage 04

Connect the Ecosystem

Connect CRM, ERP, inventory, payment, fulfillment, and other business systems so information can move between them without creating more manual work.

05 Stage 05

Keep Commerce Moving Forward

Our team continues to help with optimisation, troubleshooting, enhancements, and ongoing changes as your commerce operations expand.

Put Agentforce to Work Across the Commerce Journey

Agentforce Commerce brings agent-powered shopping and commerce capabilities into the buying journey, helping customers discover products while supporting teams with more proactive commerce actions.

Help shoppers find products using AI-native search and visual discovery.

Support merchandising teams with proactive commerce actions.

Connect customer context with products, orders, and commerce operations.

Real Businesses. Real Commerce Journeys.

Bring Your Commerce Stack Into One Connected Experience

Connect your storefront, products, customers, orders, inventory, payments, and business systems so commerce operations work together instead of sitting in separate places.

Frequently Asked Questions
How much should I budget for Salesforce Commerce Cloud?
Salesforce Commerce Cloud pricing can vary based on the edition, business model, transaction volume, storefront requirements, and additional capabilities. It is better to evaluate the complete platform and implementation cost together instead of looking only at the license price.
Is Salesforce Commerce Cloud difficult to implement?
The implementation can become complex when you have multiple storefronts, integrations, catalogs, pricing rules, customer journeys, or existing commerce systems. A clear implementation plan helps reduce unnecessary customisation and makes it easier to move from development to launch.
Is Salesforce Commerce Cloud a good option for B2B businesses?
Yes, especially when your business needs account-specific catalogs, negotiated pricing, complex purchasing workflows, self-service ordering, and connected customer data. Salesforce B2B Commerce pricing should be evaluated alongside your transaction volume, required features, integrations, and expected growth.
Do I need a Salesforce partner to implement Commerce Cloud?
A partner can be useful when your implementation involves complex integrations, migration, custom storefronts, or advanced commerce workflows. HIC Global Solutions is a top Salesforce partner offering Salesforce services to help businesses plan, implement, and improve their commerce environment.
Can Commerce Cloud handle a large and growing ecommerce business?
Yes, scalability is one of the major reasons enterprise businesses consider the platform. The bigger question is how well the implementation is designed around your catalog, integrations, order volume, storefront architecture, and operational requirements as the business grows.