As a Salesforce Consulting Partner helping businesses with CRM implementation for years, we always keep a close watch on Salesforce trends that could potentially change the business landscape. Salesforce, a constantly evolving platform, embraces agility and innovation to meet, anticipate, and exceed market requirements. This year also Salesforce has launched some ingenious innovations, right from bringing digital-first solutions to harmonizing operations with cross-cloud technology and making sustainability actionable with the Net zero marketplace. Naturally, we all are eager to know how Salesforce will shape and transform businesses in the coming year.
here are the top 5 Salesforce trends that are expected to remain popular in 2023 and beyond!
Trend 1: Flow Orchestrator
The Salesforce Flow Orchestrator is a recent addition to Salesforce Flow that allows admins to assign automation to different people. The use of Flow Orchestrator is widely used by businesses as it is an efficient and easy-to-set-up tool that orchestrates multi-user, multi-step, and multi-stage Flows. It offers a host of benefits across a wide range of departments. Say, for example, businesses can streamline their client delivery processes by creating Service Delivery Orchestration, a multi-person approval or escalation process that determines which team members have access to a record based on the criteria it enters the Orchestration with.
Trend 2: Hyperforce Architecture
In Dreamforce 2022, Salesforce launched Genie, a real-time data platform that runs on Hyperforce.
A new infrastructure architecture, Hyperforce allows Salesforce to expand swiftly and securely while meeting local data storage needs using public cloud partners.
The use of Hyperforce will enable businesses to mitigate data storage challenges and reduce implementation time as resources on Hyperforce are deployed in the public cloud quickly and easily.
Trend 3: Advanced Industry-Specific Solutions
Over the last few months, Salesforce has launched a few industry-specific solutions across various verticals to help businesses with a tailored Salesforce solution that caters to their business-specific needs. With custom-built CRM solutions for Healthcare, Finance, Retail, and many other sectors, businesses can get more streamlined, connected, and efficient processes, maximizing their ROI in 2023.
Trend 4: Block Chain Technology
Block Chain Technology was quite the talk of the town in 2022. The trend is likely to gain more momentum in 2023 as well. With Salesforce enabling customers to venture more by allowing them to share verified and distributed data within a trusted network of Salesforce partners and third parties, businesses would be drawn to the technology to store their data on a trusted platform.
Trend 5: Sustainibilty
No surprise, Sustainability will continue to be a topic of discussion in 2023 as well. As an advocate of environmental causes, Salesforce has taken many initiatives in the past. With more and more big corporates joining the bandwagon with Salesforce, Sustainability initiatives will continue to trend in 2023 as well.
Wrap Up
As we are moving closer to a new year, this scoop on Salesforce trends will surely help you to know what to expect in 2023. Get in touch with us if you need to know more about Salesforce or implement Salesforce solutions in your business!
